Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for orders placed with Nexora Fresh. By placing an order on our website, you agree to this policy.

1. Order Cancellation

• Orders can be canceled only before preparation has started.
• Once the order is prepared or dispatched, cancellation is not allowed.
• Cancellation requests must be raised immediately after placing the order.

2. Refund Eligibility

Refunds may be provided only in the following situations:

• Wrong item delivered
• Damaged or spilled package at the time of delivery
• Order not delivered due to our fault

3. Non-Refundable Cases

• Change of mind after delivery
• Delay caused by incorrect address or customer unavailability
• Partial consumption of food items
• Quality complaints reported after consumption

4. Refund Process

Approved refunds will be processed to the original payment method. Refund processing time may vary between 5–10 working days depending on the payment provider.

5. Cash on Delivery (If Applicable)

For Cash on Delivery orders, refunds (if approved) will be handled via bank transfer or store credit, as applicable.

6. Contact Us

If you have any questions or concerns regarding refunds or cancellations, please contact us:

Email: nexorafresh.com
Phone: +91 9511833363